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5 Signs It’s Time to Hire a Business Copier Repair Company

Business Copier Repair

Just like any other equipment, like your car or even home appliances, copiers will tell you when it needs a business copier repair service. Maybe it’s flashing a warning that says it’s in need of repair or maybe it’s just not performing as well as it should be. You just need to listen to what it’s telling you or just know what to look for. If it has moving parts, they need to be cleaned, checked, serviced, and maintained on a periodic basis so that they are in good working order. Here are 5 signs that it’s time to hire a business copier repair company to service your printers and copiers.

Call For Service Indicator

The simplest way to see if something is wrong with your printer is to check the machine, it may have a warning or error on its LCD display or screen. It may have a simple warning message like, “Call for service” along with an error code. If it does, then you need to do just that. Call the experts at Finestar Imaging to schedule a service call or even start a maintenance contract. Before you call, there is important information we will need from you, like the ID number or Model number of the printer or copier so we can provide you faster service.

Not Scanning or Copying

One very important part and feature of any business copier or multi-function printer is the scanner. The scanner is used not only for scanning paper documents and converting them into electronic files, but they use this same capability to create copies. Today’s copiers provide very fast scanning mechanisms and they all have a number of moving parts. This includes the gears and mechanism for feeding paper to the scanner and the scanner itself which is constantly moving to create an image of the original document. Some of the easy ways that you can determine you could be having issues with your scanner are:

  • Paper is jamming or misfeeding in the document tray.
  • The scanner head is not moving when making a copy.
  • The scanner head does not light up when scanning or copying.
  • The final output is not an exact duplicate of the original (copy or electronic file)
  • Your copies are blank, have poor color or contrast.

Pay Attention to Your Prints

Looking at the documents right when they come off the printer or copier is an easy way to identify potential problems with your business copier or printer. If you have noticed streaks or lines on your printouts, this could be a sign of a serious problem with your printer or copier. In some cases, it’s just a dirty scanner head that needs to be cleaned but you should call your business copier repair technician to be safe.

When your copies or prints are blank or they are all black, is another indication that you need to hire a business copier repair service. This could be something as simple as multiple pieces of paper are being grabbed and sent through the copier, or a driver issue printing separator pages which can be easily fixed. Either way, you’re going to need to service your printer or copier right away. This could be a complete waste of toner, especially if someone sends a large project to the printer.

You Keep Having to Replace The Toner Cartridge

If your printer or copier is going through toner faster than it should be with normal use, this could be a serious problem with your machine. When you’re spending more and more money each month to replace toner cartridges, it can be frustrating because toner isn’t cheap. This could be a sign of other problems or a complete mess because if that toner is not being outputted on your prints or copies, it must be collecting somewhere. So make sure you contact your business copier repair technician as soon as possible.

Features Have Stopped Working

One important thing most people don’t think about with their printers breaking is the software or firmware. This is the actual program that runs on your printer and on your computer so they can communicate with each other. Making sure these 2 work together properly is how you access all the functions of your printer or copier. So, if all of a sudden your copier or printer features stop working or aren’t working as they use to, then it’s possibly due to a software or firmware update. It is advised to test all of your copier's current features right after a firmware or other software update. Doing this immediately after can save your organization time and resources than trying to troubleshoot or solving the issue after a while when you realize a feature isn’t working.

Every business and organization dreads copier service or repair. They expect copiers and printers to just work, and when they break down it can slow down the flow of your business. At Finestar Imaging, our business copier repair technicians are certified in repairing the most popular copier and printer brands using the highest quality parts. Our purpose for your business is to extend the life of your copier or printer, which in the end will save you time and money. If you’re a business that needs to have their printer repaired as soon as possible, don’t hesitate to call our printer repair service technicians at 1-800-458-6637 for immediate assistance. Don’t forget to ask about our service plans for copiers and printers to keep your business copiers running at peak performance.

How To Choose The Best Printer Service Contracts For Your Business

printer service contracts in NYC
printer service contracts in NYC

From real estate brokerages to bank institutions, having a maintained top brand printer is a necessity.

The demand for printers is becoming a necessity for businesses regardless of the fact that documents are now being digitized to potentially cut down on cost.

With the increase in manufacturing printers, it is only right that there will also be an increase in printer service technicians.

When it comes to printer repair, it is always best to call a certified printer technician to troubleshoot and provide constant maintenance to your machine so your day to day operations are not halted.

This is where printer service contracts come into play.

Today, printer service contracts can come with a low monthly fee, but with this fee, will your business get the proper printer maintenance service it deserves?

Here are a few things you should look for when you're choosing the best printer service contracts for your businesses:

  • Always make sure the printer repair company is credible in your area. One of the best ways is to ask your friends about printer repair services that they've used and would recommend to you. You can also do a Google search and see the reviews of customers who have done business with them in the past.
  • Make sure in your printer service contract that all the components of the printer will be serviced with quality parts. You have to be careful with other printer service providers who may install refurbished printer parts instead of new ones to replace your malfunctioned parts.
  • Always checked to see if there are hidden fees and prices under the contract. Besides installing used parts for your printer, some providers can also charge you additional cost for their services. As a business, establish that you are looking for a printing maintenance service that has its price all inclusive.

Now that you know how to choose the best printer service contracts for your business, we believe it's a no brainer that you give Finestar Imaging a call.

For the best printer service contracts in New York and in the Tri-State area, we are number #1 for copier, multifunctional systems, and printer repair for local businesses.

With our contracts, enjoy scheduled maintenance for preventive measures as accumulated dust and dirt are the primary reasons for problems with copiers, printers, and multifunctional systems.

You will never encounter hidden or surprise fees and minimize future repair costs tremendously.

We can assure you that by agreeing to one of our service plans, you will maximize the lifetime on your equipment and you will be saved from unnecessary time and stress!

Give us a call today at (877)-978-2981 to learn more about our service plan contracts and maintenance agreements to see which one best suits you!

How To Choose Printer Repair Services in NYC

printer repair services in NYC

Are you currently having persistent problems with your printer?

Is it hard for you to find quality repair service to fix your printer once and for all?

If so, you want to make sure you're calling professionals that are certified and reputable when you're looking for the best printer repair services in NYC.

You realize during business hours, having an efficient, working printer is essential. You know that the harder your printer works, the more likely it is to have problems in the future.

So what do you do? Many people in NYC have found success with Finestar Imaging by using our copier and printer repair services when it comes to brands such as Hewlett Packard, Kyocera Mita, Ricoh and many more.

In this post, we will show you how to choose a printer repair service in NYC and why Finestar Imaging is the best option for your printer repair needs.

If you’re searching for the best printer repair services in the NYC, here are three things you should look for:

  • Service Response Time: This should not be a surprise. Whenever your printer decides to break down, it needs to be fixed immediately. To find the best printer repair services in NYC, you need a company that offers a service response time guarantee. Finestar has this in spades. If you call our number in case of a printer repair emergency, we can ensure you will talk to a certified professional who will set up an appointment time that best suits your needs, and come to your business in a timely manner.
  • Years of Technician Experience and Training: When in search of printer repair services, the most important thing to look for is how many years been in the printer repair industry as well as how experienced their technicians are. Whenever you talk to our certified technicians, you’ll feel comfortable that you're in good hands and that we will repair your printer in the most efficient manner.
  • Parts Inventory and Order Supplies: It is always best that a printer repair service company has the right parts for your printer in case it needs to be repaired as soon as possible. You want a company like Finestar who will order parts and supplies for your printer so it will continue to perform optimally.

Now that you know how to choose the best printer repair services in NYC, you’re ready to schedule an appointment with Finestar Imaging. If you’re need of printer repair, reach us at 1.800.458.6637 or go to our contact page here in fill out your information. Our customer service team will be you at your earliest convenience.

Benefits of a Printer Repair Service using OEM Parts


Like most electronics, brand new printers only come with a one year warranty. If your printer is out of warranty and something happens, you will have to perform printer repairs. Begin by calling the professional printer repair service at Finestar Imaging and asking if we repair your type of printer. We will need more information so if there is an error code then have the error code and printer details ready for us to determine what the issue is and how it can be resolved. It seems that most printers need a maintenance kit, drum replacement, new rollers, or a transfer belt when issues arise. When it comes to parts for your printer, there are a lot of selections to choose from which can be divided into the two categories Original Equipment Manufacturer (OEM) or aftermarket. While the less expensive price of aftermarket does seem appealing, OEM parts are ideal for any repair job and are worth the difference in price.

Choosing OEM over aftermarket One of the most popular reasons to choose an aftermarket printer part over an OEM part has to do with the cost. Aftermarket parts are usually much less expensive, which seems like a great idea if you’re on a budget. The problem with that is the lack of a guarantee of quality, fit, and function. OEM products are a perfect match to what’s being replaced and that guarantees function and quality. You’ll be getting the same performance you expect and need from your printer with an OEM replacement part because it was designed and tested under the same rigorous manufacturing standards as the original parts. This means OEM products guarantee compatibility and are made of higher quality materials.

Reconsidering the cost of the OEM part, you can begin to see that while you might be paying more upfront, but you’re investing in a quality part that has the potential to last a lot longer than its aftermarket counterpart. Longevity is a huge key advantage of OEM products not just for the part, but your printer as well. OEM printer parts are specifically designed to perform and fit factory specifications and that will increase the operational life of your printer. With aftermarket parts, they are only “kind of” similar to the original part so there is no room for wear and tear that might arise from the use of the aftermarket component.

The idea of OEM parts being an investment is because of the longevity of the parts, meaning you could go through one or more aftermarket parts in the span of your printer’s lifespan which could end up costing you more over time. With OEM, you don’t have to worry about the parts breaking down and needing replaced more than anticipated for any specific piece of equipment.

When you purchase OEM printer parts, you’re also given access to the manufacturer’s support team, which is something you may not receive with aftermarket parts. This helps to ensure you can get your questions answered by someone who knows the printer and the parts, rather than someone who is only familiar with the part and might know information about the printer or copier.

Printers will always be needed in the office for faster and better productivity. Unfortunately, printers down the line do tend to become worn-out and will need to be repaired immediately. At Finestar Imaging, our printer repair service technicians are certified in repairing the most popular printer brands using the highest quality parts. Our purpose for your business is to extend the life of your printer, which in the end will save you time and money. If you’re a business that needs to have their printer repaired as soon as possible, don’t hesitate to call our printer repair service technicians at 1-800-458-6637 for immediate assistance.

Why You Should Get a Service Plan For Your Printer

printer maintenance plan

Printers are an important part of computing and a faulty printer can be an annoyance. Whether a printer fails as a result of normal wear and tear or manufacturing defects, repair costs can run high. The majority of printer companies only warranty the device for a certain amount of time. These warranties are often often restricted to defects in workmanship and materials, and generally don't cover issues due to normal wear and tear or power surges. Finestar offers affordable printer maintenance plans to help you lower the risks and costs associated with unexpected repairs or replacements.

Almost everyone has a car and understands the need for regular servicing such as oil changes, filter changes, brakes, tires, etc. But many are shocked when their printer breaks down after a few years and millions of cycles, when they have never once performed any maintenance or had any service on the unit. Printers and copiers are a lot like your car or truck and require regular maintenance. Just like vehicles, printers are made of plastic and metal that will break over time and need to be replaced. We have streamlined the process from the time you realize your printer is down to getting a printer repair technician to your business.

Although we offer one-time repairs or “as-needed” services, we also provide an option for our customers to sign up for a service plan contract for printers, copiers, and multifunctional systems. Our maintenance contract serves as a safety net for your equipment. Printer and copier equipment require regular requires regular maintenance and periodical cleanings to help maintain your equipment at peak performance and efficiency. We provide both yearly and a per month service contracts to keep your office equipment running smoothly.

The service plan contract includes scheduled maintenance for preventive measures as accumulated dust and dirt are the primary reasons for problems with copiers, printers, and multifunctional systems. Even problems that may seem like they have no correlation with dust and dirt such as overheating can be traced back to a gradual build-up of dust. Having a service plan contract with FineStar Imaging, will give you priority service wait times as well as reduced printer downtime. Our printer maintenance contracts cover different types of printers and we will ensure minimal downtime by having certified printer repair technicians available to you at a moments notice.

You will never encounter hidden or surprise fees with our contract which will minimize future repair costs tremendously. We can assure you that by agreeing to one of our service plans, you will maximize the lifetime on your equipment. To learn more about how Finestar Imaging’s service contract can offer you, contact us today!

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